Skip to Main Content

On August 18, 2020, Silo Wireless customers formally became customers of Xplornet Enterprise Solutions. Like Silo, Xplornet Enterprise Solutions is dedicated to business clients and providing customized connectivity solutions for small, medium and large-scale businesses.

Xplornet Acquires Silo Wireless

30 Day Communication

A NEW BEGINNING FOR SILO WIRELESS CUSTOMERS

In January, Xplornet announced the acquisition of Silo Wireless. Today, we’re sending out a reminder that on August 18, 2020, Silo customers will formally become customers of Xplornet Enterprise Solutions.

For now, keep enjoying your business service as usual! No changes to your existing contracts, service orders or provided services are being made at this time.

As an Silo Wireless business customer, we’re looking forward to welcoming you to Xplornet Enterprise Solutions. Our team is dedicated to business clients, providing customized connectivity solutions for small, medium and large scale businesses nationwide, including our carrier and wholesale clients.

At Xplornet Enterprise Solutions, you will benefit from our dedicated service and support, including:

  • 24/7 Priority Network Operation Centre Support, dedicated to business clients only
  • Nationwide Fibre, Fixed Wireless and Satellite Solutions
  • Scalable custom solutions
  • Diverse Backup Solutions to keep your business online
  • Dedicated Account Managers

We look forward to continuing to meet and exceed your business Internet needs.

Sincerely,

Your Xplornet Enterprise Solutions Team

Billing Information

You will continue to receive the same reliable service and support provided by our 24/7 Network Operation Centre with no change to your existing agreement. In transitioning to an Xplornet Enterprise Solutions customer, you can expect to see the following:

  • A new invoice with your monthly account details.
  • No changes to your billing period or existing agreement.

In order to avoid service interruption, you will need to provide updated payment information:

  • For pre-authorized credit card payments, please call Xplornet Customer Care at 1-866-841-6001 to update your account with your credit card information.
  • If you pay by Pre-authorized Debit, please complete Xplornet Pre-authorized Debit Form and return it to Xplornet by:
    • Email to billing@xplornet.com
    • Fax to 1-866-510-2232
    • Mail to P.O. Box 9060, Woodstock, NB E7M 6B5
  • For online banking, you will need to update your Payee account to Xplornet Communications Inc. Your new account number will be on your first invoice.
  • Payments made by cheque should be payable to Xplornet Communications Inc.
    • Mail to P.O. Box 9060, Woodstock, NB E7M
  • To set up an Electronic Fund Transfer (EFT), please contact Enterprise Billing EnterpriseBilling@corp.xplornet.com for banking information.

We are here to help. If you have any questions regarding this transition, please email us at EnterpriseBilling@corp.xplornet.com.

Sample Invoice from Xplornet Enterprise Solutions