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With MyXplornet, you can:

  • Review or update contact information
  • Review or update payment information
  • Review invoices

  • Make a payment using a credit card

  • Track Internet usage

  • Add payment method (both pre-authorized debit and credit)

The MyXplornet portal provides a simple and secure way to manage your payment methods. Follow the steps below to activate your account and access self-serve payment tools.

Logging In

To log in, please go to myxplornet.com and click on the Customer Login box.

Next, please enter your User Name and Password and click Enter.

Haven’t Registered Yet?

Follow these steps:

  • Click “Don’t have a MyXplornet account yet? Click here to register” from the MyXplornet.com login screen

    • Fill in the 4 mandatory fields provided during sign up:

      • First Name

      • Last Name

      • Account #

      • Email

  • Create your MyXplornet.com password to complete your account set-up.

Once logged in, you will see the MyXplornet Home page which displays:

  • Your billing account information

  • Quick link to view your Internet usage (note: usage may not apply to all Xplornet services)

  • Email addresses set up on your Xplornet account and options to add a new email address or change your email password

  • Your billing & payment information:
    • Last Payment– the amount of your last successfully processed payment.

    • Last Payment Date– the date of your last successfully processed payment.

    • Current Balance- Make a payment

    • Invoice Delivery Method– the way your Xplornet invoice is provided (email, regular mail, or email & regular mail)

    • Payment Method- change your payment method

  • Quick Links to popular areas:
    • Xplornet Website

    • Contact Us

    • My Cases

    • Support Articles

    • Useful forms such as Pre-authorized Debit request

    • MyXplornet User Guide


Settings

The My Account section of the MyXplornet home page displays your billing account information. To update your information, click Edit beside Billing Address or Email

Click Manage Settings to update the following information:

  • MyXplornet Username

  • Time zone

  • Language

  • MyXplornet Password


Invoices

To see the invoices for your account, select the View My Invoices button on the MyXplornet Home page.

Click on View PDF to see the invoice for a particular time period.

Payment Methods

The MyXplornet Home page displays your current payment method for Xplornet services. To change your payment method, click the Change Payment Method button.

On the Manage Payment Summary screen, click Manage Payment Methods


Add a New Payment Method

On the Manage Payment Methods screen, click Add New Payment Method

From the New Payment Method pop-up box, select the payment method you wish to add

Click Continue

An additional section will appear for the New Payment Method Information

  • For the payment type you selected, fill in all the required information noted with a red bar



Click Save

If you chose to add payment from a bank account as a new payment method, the Pre-Authorized Debit Terms & Conditions will appear after clicking the Save button.

Click the I Agree button to accept the Pre-Authorized Debit Terms & Conditions and continue OR click Cancel to return to the Manage Payment Methods screen.

When the new payment method has been added successfully, you will see the following message:

The new payment method you have just added will now become the current default payment method.

Set a Default Payment Method

On the Manage Payment Methods screen in the Your Payment Methods section, click the checkbox to select the new default payment method.

Click the Set as Default Payment Method button

Click OK in the pop-up box to confirm your selection.

When the default payment method has been changed successfully, you will see the following message:

Delete a Payment Method

On the Manage Payment Methods screen, in the Your Payment Methods section, click the checkbox to select the payment method to be deleted.

Click the Delete button.

Click OK in the pop-up box to confirm deletion.

When the payment method has been deleted successfully, you will see the following message:

Review Your Usage

Internet Usage

Click on the View My Data Usage button on the MyXplornet Home page to view your Internet usage with the Usage Tracker online tool. The Usage Tracker is updated every hour with data that's current as of 4 hours ago.